Effective Date: April 25, 2025
4D Healthware (“we,” “us,” or “our”) provides digital healthcare software and services to healthcare providers and their patients. This Privacy Policy (“Policy”) applies to our website, the visitors to and users of that site, and our customers (“Customers”) when using our publicly accessible services. Use of information collected from website visitors and Customers is described in this Policy. By using our website, 4dhealthware.com (the “Website”), you consent to and are accepting the practices described in this policy.
If we make changes to our Privacy Policy, we will post those changes on this page. We reserve the right to modify Privacy Policy at any time and without notice. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures. This Privacy Policy is not a contract and does not create any contractual rights or obligations.
We collect information in a few ways: when you provide it directly, when Customers share it with us in the course of using our services, and automatically when you interact with our website.
If you are a healthcare provider interested in our services, you may be asked to provide details such as your name, organization, role/title, contact information, location, and other identifying business information.
If you are a patient whose healthcare provider uses our services, your healthcare provider may transmit certain health information and personally identifiable information to us as part of delivering care. This may include your name, demographic details, medical history, biometric data, and communications relevant to remote patient monitoring or telehealth.
We also collect general website usage data automatically, including IP address, browser type, device information, referring URLs, access times, and pages viewed.
PLEASE NOTE THAT THIS PRIVACY POLICY DOES NOT APPLY TO PROTECTED HEALTH INFORMATION
We, and third parties who help us operate our site, use cookies and similar technologies to gather usage data. This may include information about your device, web browser, IP address, and your interactions with our site.
This data is used for security, diagnostics, analytics, personalization, and website functionality improvements. You may choose to disable cookies via your browser settings, but doing so may limit your experience on our site. Our site may not respond to Do Not Track signals.
We use the information we collect to:
For marketing or outreach, we may use business contact information submitted via the website to provide updates about our platform and services. You can opt out of marketing emails at any time.
We may share collected data with:
We do not sell your personal information to third parties.
All data is stored on secure servers maintained either by us or trusted service providers. Information is retained only as long as necessary to fulfill the purposes described in this Policy, including regulatory, contractual, and operational requirements.
De-identified or aggregated data that no longer identifies an individual may be stored indefinitely for analytical and research purposes.
Depending on your location, you may have the right to:
To exercise these rights, please contact us using the details provided below. Patients should contact their healthcare provider to manage information shared through our platform.
Our website may contain links to external sites. We are not responsible for the content or privacy practices of such websites.
Our services are intended for users aged 18 and older. We do not knowingly collect data from children under 18 without verified parental or guardian consent. If you are a parent or guardian and you are aware that any of your children has provided us with personal information without your consent, please contact us and we will take steps to remove that information from our servers.
If you are a resident of California, Colorado, Connecticut, Nevada, Utah or Virginia, or another state which has enacted its own privacy laws, you may have certain privacy rights under the applicable privacy laws in your state (“Local Privacy Laws”). We strive to comply with Local Privacy Laws. This section is intended to notify you of your rights.
Right to Know, Right to Deletion and Right to Correct
You can request what personal information we have collected, used, disclosed, and shared. You can also request that we delete your personal information. We may not delete all of your personal information if one of the following exceptions applies:
Please note that if we delete your personal information, many of our services will not work the same.
You may also request that we correct certain inaccurate information that we have about you. If you wish to contact us to either know, delete or correct your personal information, please email [email protected].
Personal Information that We Sell or Share/Use for Targeted Advertising
We do not Sell or Share, as defined under Local Privacy Laws, any personal information for any purpose, including targeted advertising, unless to effectuate a transaction initiated by you. We do not “sell” or “share” Sensitive Personal Information (as defined under your State’s Privacy Laws).
Non-Discrimination
We will not discriminate against you for exercising any of your rights under Local Privacy Laws and we will not deny you products or services, charge you a different price, or provide you with a lesser quality of products or services if you exercise any of your rights under Local Privacy Laws.
Right to Opt Out of Profiling
If you are a resident of Colorado, Connecticut or Virginia, you have a right to opt out of any form of automated processing performed on personal information to evaluate, analyze or predict personal aspects related to your economic situation, health, personal preferences, interests, reliability, behavior, location or movements (“Profiling”). To submit a request to opt out of Profiling that is not cookie-based or digital advertising-based Profiling, please email your request to: [email protected]
We will not be able to opt you out of Profiling where one of the following exceptions applies:
Right to Appeal
If we denied your request related to your information, you may appeal the denial by clicking on the link to appeal found in the email communication we sent when your original request was completed.
Sensitive Personal Information
We do not collect or process Sensitive Personal Information, as defined by California Law, for inferring characteristics or use or disclose Sensitive Personal Information for purposes other than those permitted by law.
Do Not Track (DNT) Requests.
We honor DNT requests, but we may still use information collected for internal purposes like improving our site
Our services are currently focused on the United States. We do not knowingly target or solicit users outside the U.S.
We may revise this Privacy Policy from time to time. Updated versions will be posted on this page with a new effective date. We encourage you to review the Policy periodically.
If you have questions or concerns about this Policy or how your information is handled, please contact:
4D Healthware
Privacy & Compliance Department
401 North Michigan Avenue, Suite 1740
Chicago, IL 60611
Email: [email protected]
Phone: (224) 633-9472
